Frequently asked questions

Yes. For multiple rooms, tour groups or large family parties, call us or email info@celebrationsuitesfl.com and we'll put a group quote together.

There is a US$22 nightly resort fee (taxes included), plus 13.5% tax on the room. It covers the pools and pool towels, property-wide Wi-Fi and in-room streaming, the 24-hour fitness center, mini golf, beach tennis court, playground and BBQ areas, on-site security and luggage storage, parking, the extra-large in-room safe, Old Town discounts, a free Auntie Anne's pretzel and 10% off at the Express Café.

It's required per stay and taken at check-in on a valid credit or debit card. The amount depends on suite size. Releasing the hold can take up to 15 business days at your bank.

The registered guest is responsible for all charges posted to the room, including damage, missing items or deep restorative cleaning found after checkout — regardless of who paid for the reservation. Amounts beyond the deposit may be charged to the card given at check-in.

No. Nothing is charged at booking — the card only guarantees the reservation. Full payment is due at check-in.

Credit and debit cards. You can split the room payment across two cards at check-in — the security deposit must go on a single card.

Always per room, never per person.

At check-in. A credit-card refund can take up to 15 business days to appear on your statement.

Check-in from 4:00 PM, check-out by 11:00 AM.

Yes, subject to availability. Prices below are plus 13.5% tax:

Yes, free of charge, before check-in and after check-out. Just ask at the front desk.

A full kitchen (stove, fridge, microwave, toaster oven, coffee maker, dishwasher, cookware, plates, cups and utensils), towels and linens, iron and board, an extra-large safe, at least two Smart TVs, a separate living room and bedroom, and carpet-free floors. Blender, toaster and wine glasses on request.

Yes. We have ADA accessible suites with wider doorways and bathrooms, grab bars and a roll-in accessible shower. The number of accessible units is limited, so request one when you book or call the front desk to confirm availability for your dates.

Housekeeping runs every other day. Extra service on request, taxes included:

Toilet paper, soap, shampoo and conditioner, coffee and sugar, paper towels, a dishwasher pod, dish soap and a sponge. Replacements on request.

All rooms are non-smoking.

Pools and pool towels, the 24-hour gym, mini golf, the beach tennis court, the playground, BBQ areas, 24/7 on-site security, luggage storage, parking, the extra-large in-room safe, a 24/7 front desk, Old Town discounts, one free Auntie Anne's pretzel and a 10% Express Café coupon.

Yes, throughout the resort, and it handles streaming and video calls. Every TV has Roku streaming.

Yes, for every guest.

Three outdoor pools, open 9:00 AM to midnight. The fitness center is open 24 hours.

Yes — just ask at the front desk.

Three 24/7 laundry rooms, in blocks D, I and R. Payment by credit or debit card.

No. The hotel has two floors and rooms are reached by stairs. If you need a ground-floor room, book early and talk to us about placement.

Yes, and we have accessible rooms.

No, breakfast is not included.

Yes: the Express Café in the lobby serves pão de queijo, sandwiches, eggs, empanadas, coffee and fresh juice. Every suite also has a full kitchen.

Yes, all on foot or a few minutes away:

We don't run our own shuttle, but the LYNX bus (route 56) stops right in front of the hotel every ~30 minutes, from about 5 AM to 11 PM, with Wi-Fi and A/C, connecting to the Disney transfer points. Uber and Lyft are easy here too.

All rooms and suites are 100% non-smoking, and a penalty fee of US$400 + tax is strictly assessed to any room violating this policy. You may smoke outside your room in the open breezeways, provided the room door stays completely closed — please dispose of all burned materials safely in the designated garbage cans in the breezeways.

Every pet must be declared at check-in. An undeclared pet results in an immediate penalty fee of US$400 + tax. Emotional Support Animals are classified as pets under hotel policy and remain subject to the standard daily pet fee and weight restriction.

Cancel more than 72 hours before arrival and there's no charge. Within 72 hours, one night plus 13.5% tax is charged.

Yes, if your arrival is more than 72 hours away. The rate may change with the new dates.

Yes: up to 2 pets per room, 35 lb each maximum, for US$35 + 13.5% tax per pet, per night. We don't allow pitbulls, German shepherds, Dobermanns or other breeds that may frighten other guests. If in doubt, ask us before booking.

Yes, for guests with an active reservation. Ship under your full name (as on the booking), with the hotel name and address: 5820 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746. A passport is required at pickup, and only the named person may collect. Fees plus 13.5% tax:

Property-wide quiet hours are strictly enforced daily from 11:00 PM to 8:00 AM, for the comfort, peace and relaxation of every guest.

No. The use, possession or distribution of marijuana (including medical marijuana) and all other recreational drugs is strictly prohibited anywhere on the premises, including guest rooms, balconies and public common areas.

No. Parties, loud gatherings and exceeding maximum room occupancy are strictly prohibited. Guest rooms are intended solely for the comfort and accommodation of registered guests.

Under Florida Statutes § 509.013 and § 509.141, hotel management reserves the absolute right to immediately eject and trespass any individual from the premises. Grounds for immediate eviction without refund include non-payment, overstaying checkout times, unauthorized parties, violating quiet hours or engaging in illegal drug activity. Per Florida law, any person who remains on the property after being requested to leave by management commits criminal trespass, a second-degree misdemeanor, and local law enforcement will be called to assist in immediate removal.

Yes. Hotel policy restricts guests who reside within a 60-mile radius of the hotel. Returning guests who can provide proof of a previous stay with us are exempt. Please call us for more information about your situation.

We have 24/7 on-site security, with Osceola County Sheriff deputies patrolling the property at night. Our employees may request your last name and room number as a routine identity verification — it keeps the premises secure and comfortable for everyone.

Every suite has an extra-large safe for your valuables; the hotel is not responsible or liable for valuables left unsecured in the room. Parking is provided for guest convenience, and the hotel is not responsible for damage to, or loss of, any vehicle or its contents.

Yes — keep both the front and back doors of your suite securely closed at all times. An adult must supervise door closures; children should not be the last person responsible for shutting or latching a door. The hotel cannot be held liable for loss, theft or damage resulting from doors left open.